Terms of service
Terms of Service
Welcome to houseofpezzo.com. By using this website and purchasing our products, you agree to these Terms of Service (“Terms”). We kindly ask you to read them carefully, along with our Privacy Policy.
By browsing the site, creating an account, or making a purchase, you acknowledge and accept these Terms of Service.
1. Company Information
The website houseofpezzo.com is operated by Pezzo di Studio Srl, headquartered at Via Ludovico il Moro 27, 20143 Milan (MI), Italy.
For any inquiries, you can reach us at: info@houseofpezzo.com.
Our online store is hosted on the Shopify platform, which provides us with the technical infrastructure to sell our products.
2. Access to the Website and Account
By using the site, you confirm that you are of legal age in your country of residence, or that you are using the site under the supervision of a parent or legal guardian.
You may be required to provide certain information (such as email, shipping address, payment details). You represent that all information provided is accurate, current and complete.
If you create an account, you are responsible for maintaining its confidentiality and for all activities carried out under your credentials. Accounts may not be transferred or assigned to third parties.
3. Products
We strive to describe and represent our products as accurately as possible. However:
- colors and product appearance may vary slightly depending on your device and display settings
- some materials may naturally present small variations or irregularities
Many of our garments are made using delicate materials that require special care. The care instructions on the internal label and on the product page must be followed carefully to preserve the garment's quality.
We reserve the right to modify product descriptions, prices, or availability at any time without notice.
4. Orders
When you place an order, you submit an offer to purchase the selected products. An order is considered accepted only once we send you an email confirmation.
We reserve the right to refuse or cancel an order in the event of:
- product unavailability
- obvious errors in price or description
- suspected fraud or improper use of the site
- incomplete or inaccurate shipping or payment information
In such cases, we will contact you using the details provided at checkout.
Your purchases are subject to our Return & Refund Policy.
5. Prices, Payments and Billing
All prices are listed in Euros and include VAT where applicable. Shipping costs, duties, and import charges (when applicable) are shown separately at checkout.
You agree to provide accurate and up-to-date payment information and authorize us to charge the total amount of your order (products, shipping, taxes).
Prices, promotions and discounts may change at any time without notice.
6. Shipping
Shipping methods, estimated delivery times and rates are described in our Shipping Policy. Delivery times are provided by carriers as estimates and may vary based on destination, season, or customs inspections.
The risk of loss or damage to the products passes to the customer once the package is delivered to the carrier, without prejudice to mandatory consumer rights.
7. Returns and Refunds
Conditions for returns and refunds are described in our Return & Refund Policy, which forms an integral part of these Terms. By placing an order, you acknowledge that you have read and accepted them.
8. Delicate Garments and Damage from Use
Many of our garments are crafted from delicate fabrics that require particular attention during use and washing.
We are not responsible for damages caused by:
- washing that does not comply with care instructions
- exposure to high temperatures, tumble drying, bleach
- abrasion, friction, stretching, or excessive pulling
- improper handling or misuse
- treatments or alterations not recommended
Damage resulting from these causes does not constitute a defect and is not eligible for return or refund.
9. Relationship with Shopify
Our store is hosted on the Shopify platform, which provides the technical tools needed to operate the site and process payments. However, the sales contract is concluded exclusively between you and House of Pezzo.
Shopify is not involved in the sale of products, shipments, returns, or any issues related to your purchases. You acknowledge that Shopify is not responsible for damages, losses, or claims related to transactions made on this website.
10. User-Generated Content (Feedback and Reviews)
If you submit reviews, comments, suggestions, photos or other content (“Feedback”), you grant us a non-exclusive, transferable, worldwide, royalty-free license to use such content (for example on our website, social media or promotional materials), in accordance with applicable law.
You declare that you have all necessary rights over the content you submit, and that your Feedback is not offensive, unlawful, discriminatory, defamatory or infringing on the rights of third parties.
11. Intellectual Property
All content on the website (texts, images, logos, graphics, design and layout) is the exclusive property of Pezzo di Studio Srl or used under license. Any reproduction, distribution or unauthorized use is strictly prohibited.
12. Prohibited Uses
You may not use the site:
- for illegal or unauthorized purposes
- to violate the rights of House of Pezzo or third parties
- to transmit malware, spam, or harmful code
- to attempt unauthorized access to systems or accounts
- to collect personal data of other users without consent
We reserve the right to suspend access to users who violate these Terms.
13. Limitation of Liability
To the extent permitted by law, we are not responsible for:
- interruptions or technical issues of the website
- delays or delivery problems caused by carriers
- damage resulting from improper use of products
- indirect or consequential losses (such as loss of profit, opportunities, etc.)
Mandatory consumer rights remain unaffected.
14. Privacy
The collection and processing of personal data are governed by our Privacy Policy, which we invite you to review.
15. Changes to These Terms
We may update these Terms of Service at any time. Updated versions will be published on this page. Continued use of the site after changes are posted constitutes acceptance of the new Terms.
16. Governing Law and Jurisdiction
These Terms are governed by Italian law. Any dispute relating to the interpretation or execution of the Terms shall fall under the jurisdiction of the Court of Milan, without prejudice to mandatory consumer protection rules.
17. Contact Information
For any questions regarding these Terms of Service, you can contact us at: info@houseofpezzo.com.