Shipping policy

Shipping Policy

We ship all orders from Italy to both domestic and international destinations using a single fast and fully tracked delivery service. Shipping costs are automatically calculated at checkout based on your destination.

Processing Times

Orders are generally processed within 1–2 business days. During peak periods, product launches or holidays, processing times may require additional time.

Delivery Times

Estimated delivery times are as follows:

Italy
• 2–4 business days
• 3–5 business days for Calabria, Sicily and Sardinia

European Union
• 2–5 business days

International (Non-EU)
United States, Canada, UK, Switzerland, Middle East, Asia, Oceania, etc.
• 3–9 business days

Delivery times may vary depending on customs checks, seasonal peaks, local carrier operations or unforeseen delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number. Tracking updates may take up to 24 hours to appear.

Customs and Import Taxes

Orders shipped outside the European Union may be subject to customs duties, taxes or import fees imposed by local authorities. These charges are not included in the shipping cost and remain the responsibility of the recipient.

Incorrect Addresses

Please ensure that the shipping address provided at checkout is complete and accurate. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

Lost or Delayed Packages

We cannot be held responsible for packages lost or delayed by the carrier. Should an issue arise, we will assist you in opening a support case with the carrier.

Damaged Packages

If your package arrives damaged, please take photos of the parcel and contact us immediately at info@houseofpezzo.com so we can assist you promptly.